Always unplug and firmly re-secure the device to the OBD-II port, monitor for 2-5 minutes and note the lights. After 20 minutes If all lights are solid you should see your asset updated in the portal within 20 minutes. See notes for more details.
Orange - Network
No light - Off
Slow blinking - Searching for network
Fast blinking - Network available, not connected
Solid light - Network available, connected
Note: Network can be low in parking structures and other areas with limited visibility of the sky or in rural areas where your cell phone would not work.
Green - GPS
No light - Off
Slow blinking - On
Fast blinking - On, fixing location
Solid - On, connected and location fixed
Note: GPS can be low in parking structures and other areas with limited visibility of the sky or in rural areas where your cell phone would not work.
Red - OBD-II Connection
No light - Ignition off or not connected
Solid - Ignition on, connected
Note: If you do not see any LED Status Indicators at all, the device is not getting
power. Check the fuse for your OBD port, as it's the usual culprit. Additionally, devices may need to be replaced if failing to connect to OBD-II due to wear and tear over time. If within 1 year please reach out to support for details.