How to Cancel Subscription

To cancel a unit just go into profile, select payment and devices, look under monthly subscriptions for assets and cancel.

To Cancel/Remove a unit: 

1. To Cancel a unit in your account: 

2.  You will then create a support ticket, please be ready with the reason for cancellation.

How to remove a unit in your account:

  • Please send us an email at and provide the IMEI/ESN of the device you would like removed 

Should I cancel or Hibernate my device?

  • Hibernation is essentially pausing your unit for up to 5 months out of the year for a charge of $3.95/month.
  • Cancelling is no charge, however, when you decide to reactivate this unit, you will be charged a reactivation fee of $30.

How to Cancel my Account: 

  • Please send us an email at, and provide the email associated with the account.
  • Please also let us know the reason of your cancellation and/or feedback. 



Submit a Support Request

Telephone: 1-877-702-2294 (9:00am - 5:00pm MST)

We are a small Canadian team working weekdays 9 AM to 5 PM MST to provide friendly and helpful support. Thank you so much for being patient with us.