Tampering with your device can be dangerous and voids your warranty. If you encounter problems, visit our knowledge base or contact customer support for assistance.
Protecting Your Investment
miTrail offers a limited warranty on your new miTrail [Device Name] ("Device") and its included accessories ("Accessories"). This warranty ensures your device is free from defects in materials and workmanship under normal use.
Warranty Coverage (for [Warranty Period] from the date of purchase):
- Defects in materials and workmanship
Warranty Exclusions:
- Normal wear and tear
- Misuse, neglect, accidents, impacts, water damage, fire, or other external causes
- Use not in accordance with the product instructions
- Unauthorized modifications or repairs
- Use with unauthorized or incompatible accessories
- Damage from electrical surges or power fluctuations
- Consumable parts such as batteries
- Cosmetic damage
What We Will Do:
If you encounter a covered defect during the warranty period, miTrail will, at its sole discretion, offer one of the following solutions:
- Repair the Device using new or refurbished parts
- Replace the Device with a new or refurbished Device
- Provide a full or partial refund of the original purchase price
How to Obtain Warranty Service:
- Contact miTrail customer support at support@mitrail.com.
- In your email, please include:
- A detailed description of the issue(s) you are experiencing.
- A photo of the device (including an installation photo if applicable).
- A summary of your troubleshooting steps so far.
Technical Troubleshooting:
Our support team will attempt to troubleshoot the issue remotely to see if they can assist with installation or optimize the device for your specific use case. This may involve power cycling, uninstalling/reinstalling the device, or temporarily moving the device to receive remote commands from our technicians.
Warranty Disclaimer:
Any modifications to the device, including hardware changes or unauthorized firmware updates, will void the warranty.
By returning your miTrail GPS device, you confirm that it has not been altered or modified in any way, particularly regarding its wiring. Please be aware that a modified device or a device not received within 45 days will void the warranty, and the replacement cost will be charged to your account.
Customer Support:
For any device issues or questions, please don't hesitate to contact our customer support team. You can reference our knowledge base articles or reach out by email (support@mitrail.com). We are here to help!