Always unplug and firmly re-secure the device to the OBD-II port, monitor for 2-5 minutes and note the lights. After 20 minutes If all lights are solid you should see your asset updated in the portal within 20 minutes. See notes.
Installation
- Locate your vehicle's OBDII port. It's usually found on the driver's side under the dashboard.
- Park outside with a clear view of the sky. The ignition needs to be on for power and location services.
- Activate your device (if not already done). Visit app.mitrail.com and follow the instructions.
- Plug the device firmly into the OBD-II port.
- Start the ignition and check the lights. All lights should be solid to confirm successful installation.
LED Status Lights
The LED lights can help diagnose your device's status. For accurate readings:
- Unplug and then replug the device.
- Wait two minutes.
- Compare the lights to the information provided by miTrail
Orange - Network
No light - Off
Slow blinking - Searching for network
Fast blinking - Network available, not connected
Solid light - Network available, connected
Note: Network can be low in parking structures and other areas with limited visibility of the sky or in rural areas where your cell phone would not work.
Green - GPS
No light - Off
Slow blinking - On
Fast blinking - On, fixing location
Solid - On, connected and location fixed
Note: GPS can be low in parking structures and other areas with limited visibility of the sky or in rural areas where your cell phone would not work.
Red - OBD-II Connection
No light - Ignition off or not connected
Solid - Ignition on, connected
Note: If you do not see any LED Status Indicators at all, the device is not getting
power. Check the fuse for your OBD port, as it's the usual culprit. Additionally, devices may need to be replaced if failing to connect to OBD-II due to wear and tear over time. If within 1 year please reach out to support for details.
Troubleshooting - MVT-3030 Not Reporting
Always unplug and firmly re-secure the device to the OBD-II port, monitor for 2-5 minutes, and note the lights. After 20 minutes If all lights are solid, you should see your asset updated in the portal within 20 minutes. See below for more details:
- Network Coverage: The device might be outside coverage. It will report upon returning.
- Blocked Connection: Check for poor cell service or a blocked device.
- Power Issues: Turn on the vehicle to provide power.
- Disconnected Device: Ensure the device is firmly plugged into the OBD-II port.