How to Cancel SubscriptionsUpdated 16 days ago

How to Cancel a Device Subcription 

1.Select your User Profile

• Select your user profile name, or icon in the bottom left corner.

2. Navigate to Payment & Devices:

• Click on the "Payment & Devices" tab located in the top navigation bar.

3A. Select the Device Menu:

• In the three dot menu, you'll find a "Cancel" option.
• Click on this button to initiate the cancellation process.

3B. Confirm Cancellation:

• This will cancel the individual device.

How to Cancel all miTrail Subscriptions in Account

This is the prerequisite for account deletion.

1.Select your User Profile

• Select your user profile name, or icon in the bottom left corner.

2. Navigate to Payment & Devices:

• Click on the "Payment & Devices" tab located in the top navigation bar.

3. Cancel Subscription:

• Under the "Cancel Account" section, you'll find a "Cancel Subscription" button.
• Click on this button to initiate the cancellation process.

4. Confirm Cancellation:

• You will be prompted for details of your cancellation.
• We greatly appreciate any feedback you can share.

Additional Tips:

• Contact Support: If you encounter any issues or have further questions, reach out to miTrail's customer support for assistance.
• Review Terms & Conditions: Familiarize yourself with miTrail's terms and conditions to understand any specific cancellation policies or fees.

By following these steps, you should be able to successfully cancel your miTrail subscription.

Should I Hibernate or Cancel My Device?

Understanding the Options

When you're not actively using your device, you have two main options: hibernation and cancellation. Let's break down the pros and cons of each.

Hibernation

• What is it? Hibernation freezes the functions while maintaining its settings and data.
• Cost: A monthly fee of $3.95.
• Benefits:
  • Preservation: Your device's settings and data are preserved.
  • Quick Reactivation: You can easily reactivate your device whenever you need it.

Cancellation

• What is it? Cancellation removes your device from active service.
• Cost: No monthly fee, but a $30 reactivation fee if you choose to reactivate later.
• Benefits:
  • No Monthly Fee: You won't be charged while the device is inactive.

Which Option is Right for You?

Consider the following factors when making your decision:

• Duration of Inactivity: If you plan to keep your device inactive for a short period (less than 5 months), hibernation might be the more cost-effective option.
• Future Plans: If you're uncertain about whether you'll need the device again, hibernating might be a better choice to avoid the reactivation fee.
• Device Value: If the device is valuable and you want to preserve it for future use, hibernation is a good option.

Ultimately, the best choice depends on your specific needs and circumstances. If you're still unsure, we recommend contacting our customer support team for personalized advice.