Subscription
Consumer Subscription plan
Instructions: You can change your subscription by accessing the Profile in miTrail. From here you can navigate to the payment and devices tab. Look at your devices under subscriptions, press the 3 vertical dots and "change subscription." Tips: The...
Hibernation Subscription Plan
Instructions: You can change your subscription by accessing the Profile in miTrail. From here, you can navigate to the payment and devices tab. Look at your devices under subscriptions, press the 3 vertical dots and "change subscription." Tips:...
Fleet Subscription plan
Instructions: You can change your subscription by accessing the Profile in miTrail. From here you can navigate to the payment and devices tab. Look at your devices under subscriptions, press the 3 vertical dots and "change subscription." Tips: The...
Professional Subscription plan
Instructions: You can change your subscription by accessing the Profile in miTrail. From here, you can navigate to the payment and devices tab. Look at your devices under subscriptions, press the 3 vertical dots and "change subscription." Tips:...
How to Cancel Subscriptions
To Cancel/Remove a unit: 1. To Cancel a unit in your account: 2. You will then create a support ticket, please be ready with the reason for cancellation. How to remove a unit in your account: Please send us an email at [email protected] and...
How To Reactivate Subscription
Please note that reactivating from hibernation will charge the plan's cost. Reactivating from a cancelled device will be a $30 fee. Email: [email protected] Submit a Support Request Telephone: 1-877-702-2294 (9:00am - 5:00pm MST)We are a small...
Asset Anti Theft Subscription plan
Instructions: You can change your subscription by accessing the Profile in miTrail. From here, you can navigate to the payment and devices tab. Look at your devices under subscriptions, press the 3 vertical dots and "change subscription." Tips:...
Asset Active Tracking Subscription plan
Instructions: You can change your subscription by accessing the Profile in miTrail. From here you can navigate to the payment and devices tab. Look at your devices under subscriptions, press the 3 vertical dots and "change subscription." Tips:...
What to do if Payment Method will Expire
An expired credit card on your miTrail account can lead to service disruptions. To avoid this hassle, update your payment information and consider setting annual reminders to review your account details. Here's what to expect if your card expires...