Please let us know how we can assist you.

miTrail

Please note that reactivating from hibernation will charge the plan&apos;s cost. Reactivating from a cancelled device will be a $30 fee. &#xA0;

Please note that reactivating from hibernation will charge the plan's cost. Reactivating from a cancelled device will be a $30 fee.
&nbsp;
<div class="hs-callout-type-note" data-hs-callout-type="note">
Email:&nbsp;<a href="mailto:support@mitrail.com" rel="noopener">support@mitrail.com</a>
<a href="https://share.hsforms.com/1h5ksKiEbSeOL17UJwAco7A2ysiu" target="_blank" rel="noopener">Submit a Support Request</a>
Telephone:&nbsp;1-877-702-2294 (9:00am - 5:00pm MST) We are a small Canadian team working weekdays 9 AM to 5 PM MST to provide friendly and helpful support. Thank you so much for being patient with us.
</div>
&nbsp;

How To Reactivate Subscription

Subscription

Payment History & Receipts

Trip History

Asset Reports - Run & Filter

How to Add or Update Payment Method

How can I view Travel History?

How to Add Devices to miTrail

How to Fix a Blank Screen

Classify Trips for Personal or Business under Trips History

Map Settings - Detailed

Auto Classification for Trips

How to Login or Register with miTrail

Tracker List - Search & Select

Quick Search & Date Range Map Search

Map Views - Standard (Map) vs Satellite

Tracker Alerts for Email Notifications

Tracker Details Summary

Edit Tracker Information for Asset

Tracker Maintenance - Alerts & Logs

GeoFence - Add & Manage

Report types

Profile Preferences & Password Change

How to use Filtered vs Unfiltered Posted Speed Limit Events Report

How Maximum Page Reload Works

How to Share an Asset Tracker via Email

Will miTrail Work with my Browser?

Tracker Map - Functions & Settings

Tracker Options Menu

Tracker Trips - History & Classifying

Tracking Equipment That's Towed or Moved

Desktop

MVT-3030: Installation, LED Status Lights and Troubleshooting

How to Fix an External Power Disconnect

How to Power Cycle my OBD Device

MAT-6560: Charging and LED Light Status

MAT-7140: Charging

MVT-1120L: Installation

Can I Modify miTrail Devices?

MVT-1140D: Installation, LED Status Lights, and Troubleshooting

MPT-5210: Battery, LED Status Lights, and Troubleshooting

MVT-2020: Installation, Battery Life and Troubleshooting

MRT-2275: Charging, Installation and LED Status Lights

MVT-1230

MVT-1250

Devices

Push Notifications

How can I use the mobile app in French?

What are Draw Trips? (pro plan)

Mobile App Reports

Mobile

Reset Password

miTrail Support Contact

How to Purchase miTrail devices

Delete Your Account

How to Name Assets

miTrail Warranty Policy

General

Consumer Subscription plan

Hibernation Subscription Plan

Fleet Subscription plan

Professional Subscription plan

How to Cancel Subscriptions

Asset Anti Theft Subscription plan

Asset Active Tracking Subscription plan

What to do if Payment Method will Expire

What networks does miTrail GPS use?

What is 1 minute / 300 meters/ 65 degrees locate on turns

Does miTrail work in the US?

Is miTrail ELD compliant or compatible?

Does miTrail work anywhere in the world?

What Networks are in Canada and U.S.?

Is the MPT - 5210 4G Portable GPS Tracker TSA compliant?

Where is my Activation Code?

How to set up virtual ignition sense?

What is the Difference Between the OBD Devices?

Why does miTrail use a subscription system?

How To Reactivate SubscriptionUpdated 6 months ago