miTrail logo
miTrail logo

All articles

FAQ

What networks does miTrail GPS use?

miTrail GPS devices require a cellular connection to communicate with our back end systems. There are a variety of bands of the cellular networks as well as varying coverage maps depending on the carrier. We use sims from Canada's top three...

What is 1 minute / 300 meters/ 65 degrees locate on turns

Example: If you drove for 45 seconds, turned and drove for another 15 seconds you would get the position where you started, a position where you turned, and a position at the minute mark; if you continue driving, you will get another position...

Does miTrail work in the US?

Please contact support to activate roaming before travelling outside of the Canadian coverage zone. Roaming in the continental US is available with a surcharge of $2 per month (does not prorate). miTrail devices can roam in the US, once activated...

Is miTrail ELD compliant or compatible?

Our solution is not intended to be used as an ELD, and our software does not contain the HOS features you would need to be compliant with Transport Canada. Please, see the Government of Canada website for additional details.

Does miTrail work anywhere in the world?

If you are interested in miTrail for your country, or for use in Canada and while you travel, we welcome you to send a note to [email protected].

What Networks are in Canada and U.S.?

Why are networks phased out?As mobile carriers seek to upgrade their networks to use the latest technologies, they periodically shut down older services to free up spectrum and infrastructure to support new services, such as 5G. Similar...

Is the MPT - 5210 4G Portable GPS Tracker TSA compliant?

The MPT - 5210 4G Portable GPS Tracker is not TSA compliant. We have also had feedback from customers who have tested it, saying the device loses signal as soon as packed onto airplane and can also have trouble establishing connection once it is...

Can I Receive SMS Alerts?

Email to SMS is the only current method for SMS notifications; essentially, you will sign up for email alerts using a custom email address (specific to your network carrier). Those email notifications will then be sent via SMS. This service can be...

Where is my Activation Code?

miTrail MVT - 2020 Simple Wired GPS Tracker - 4G LTE miTrail™ MVT - 1140D Vehicle Tracker miTrail™ MPT - 5210 4G Portable GPS Tracker Note: Activation codes from Amazon may look a little different. Email: [email protected] Submit a Support...

How to set up virtual ignition sense?

Accessing Virtual Ignition Settings: Customers using the latest Mitrail will find the virtual ignition settings within their settings page. This feature provides three options for detecting ignition: voltage only, motion only, or a combination of...

What is the Difference Between the OBD Devices?

MVT- 1250D: Is our premium OBD CanBus integrated device with direct ignition sense so this will be as accurate as possible with location and speed in vehicles made after 2008. This unit will also come with more features and subscription plan...

Why does miTrail use a subscription system?

Simplify Asset Tracking with miTrail Subscriptions (and How to Manage Them) At miTrail, we believe in making your asset tracking experience as easy and convenient as possible. That's why we utilize a subscription billing model, offering a range of...