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General

Reset Password

Instructions: You can change your forgotten password on app.mitrail.com by clicking Reset Password You will receive a new temporary password to the email address used for your username Use the temporary password from your email to log in, and the...

miTrail Support Contact

Email: [email protected] Submit a Support Request Telephone: 1-877-702-2294 (9:00am - 5:00pm MST)We are a small Canadian team working weekdays 9 AM to 5 PM MST to provide friendly and helpful support. Thank you so much for being patient with us.

How to Purchase miTrail devices

Please go to miTrail.com to view our device section, add to the cart and checkout. Tip: All of our promo codes are listed at the top of the miTrail page in the red bar. If you are using a promo code, you will see the discount at checkout. Email:...

Delete Your Account

Note: This cannot be completed if you have active devices/subscriptions, which should be managed before submitting this request. Subscription Cancellation Request

How to Name Assets

1. Please log into app.mitrail.com and click the 3 vertical dots beside the tracker you want to edit. 2. Select the 'Asset Details' Tab. 3. Go to the 'Edit' tab on the top of the page. 4. Change the name. 5. Update. Email: [email protected]...

miTrail Warranty Policy

Protecting Your Investment miTrail offers a limited warranty on your new miTrail [Device Name] ("Device") and its included accessories ("Accessories"). This warranty ensures your device is free from defects in materials and workmanship under...