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Payment History & Receipts

Instructions: 1. Click on your username (bottom left hand of screen) to access your account details 2. Select "Devices & Payments" 3. Scroll down to view Payment History or click the blue receipt button to view a detailed invoice. Email:...

Trip History

Instructions: Select which Tracker you want to view from the asset list. Hover over the tracker to view the tracker menu and select trips to see all recent trips this tracker took. Tips: Trip history is for all recent trips (up to “Last month”...

Asset Reports - Run & Filter

Instructions: Select Reports under the Assets section (left side drawer, may need to toggle arrow to open) Choose a report type for the desired action and select the assets you wish to see the report on. (GREEN selection) Choose a specific date,...

How to Add or Update Payment Method

Instructions: Go through miTrail to access the "profile tab." Users can then go into the "payment and devices" tab. Users can then remove a payment method if you are updating your payment method. Users can either choose to set the current card on...

How can I view Travel History?

An example picture is below: Process Steps: Go to the asset map tab. Hover over the tracker for access to the tracking toolbar. Select the trips option (middle option in the tracking toolbar). Select the dropdown for trips this week and choose a...

How to Add Devices to miTrail

Instructions: Go through miTrail to access the profile tab and select the payment and devices to "Register device." Add the IMEI /ESN and activation code for submission. Name your asset (ex. Bob's Truck) Select "Register another device", and you...

How to Fix a Blank Screen

Firefox: Click the menu button (top right) and select Settings. Select the Privacy & Security panel. View cookies and site data and click clear data. 4. Remove the check mark in front of Cookies and Site Data, and Clear. Tips: Any changes made...

Classify Trips for Personal or Business under Trips History

Instructions: 1. Hover over the tracker for the tracking toolbar and select the trip history. 2. Select the date range to find the trips user is looking for. 3. Select the "business" or "personal" trip. Tips: The report for these details can be...

Map Settings - Detailed

Get the Most Out of Your miTrail Map. A) Autofit: Found the tracker you're looking for? Select it and toggle on "Autofit." miTrail will zoom right in, making sure that specific tracker is the star of the show. B) Live Map: Want to see the latest...

Auto Classification for Trips

Instructions: Go through miTrail to access the maps view. Use the asset card menu to select trips. Select your date range for trips and classify "personal" or "business." Notes: You can also do this in step 3 of creating a geofence on the geofence...

How to Login or Register with miTrail

Navigate to the app.mitrail.com/login Enter your username (email) and password and log in. Toggle the “Remember me” for future use.Note: If this is your first time logging into miTrail, you will be asked to: Accept the terms and conditions. Update...

Tracker List - Search & Select

Take Control of Your Trackerverse: You can select a tracker by clicking on it, or select multiple by clicking additional trackers. A) Search: You can also search for a specific tracker by simply typing its name. B) Filter:Sort your trackers by...

Quick Search & Date Range Map Search

1. Pick Your Tracker(s): Simply select the tracker(s) you want to see on the map. Easy peasy! Learn more about managing your assets on the Assets Map: Link to Assets + Search Article 2. Unleash the Search Power:Now for the fun part - finding your...

Map Views - Standard (Map) vs Satellite

Map vs. Satellite: Choosing the Perfect View for Your miTrail Adventure! Toggle to Map or Satellite as needed. Map keeps things simple, while Satellite can give more perspective and detail to your trackers position or the journey it took. Map:...

Tracker Alerts for Email Notifications

Get Notified When Your Asset Needs You! Having your finger on the pulse of your assets is easy with the Asset Alerts! This guide will show you how to set up custom notifications for all your important events. Here's the scoop: Tap the three dots...

Tracker Details Summary

Asset Details brings up your asset and device info along with additional details depending on your subscription.

Edit Tracker Information for Asset

Select the edit tab to modify any information pertaining to your asset and vehicle, and click save once completed.

Tracker Maintenance - Alerts & Logs

Select the Maintenance tab to modify or set-up alerts and logs. Odometer: The current odometer shows the odometer reading from when the device was first placed in the vehicle (This will show 0Km from when first connected to the vehicle). You can...

GeoFence - Add & Manage

Draw Your Own Zone: Creating Geofences in miTrail! Head over to the Geofences tab. Click the big plus sign (+) to create a new geofence. Fine-Tune Your Geofence with Cool Features! Once you've drawn your geofence, it's time to personalize it with...

Report types

Assets: Select a report for any asset or assets in the user’s account. Geofences: This section is only available for some reports (ex. Geofence assets, geofence idling, geofence distance, etc.) Quick search: Quickly search your most recent...

Profile Preferences & Password Change

Update email: - Type an active email in the “New Username.” Note: This email will be used to send a reset password prompt. Personal Information: - Your notification email can be changed for specific notifications when creating them. Preferences:-...

How to use Filtered vs Unfiltered Posted Speed Limit Events Report

Speeding reports: Filtered vs Unfiltered Imagine you have a camera that takes pictures of cars going by. The camera can tell how fast each car is moving. It creates a report that shows every car that was going faster than the speed limit. This is...

How Maximum Page Reload Works

If a user has refreshed the map page more than four times within a minute, the user will be presented with the following error: Users must click on the reload map button to resume using miTrail. If users refresh the page again, the 60 second error...

How to Share an Asset Tracker via Email

Instructions: Go through miTrail to access the assets tab and select the asset you would like to share. Click the button above your asset list to share the focused assets. Type the recipient email with which you want to share the asset. . Then...

Will miTrail Work with my Browser?

This web app is designed to be compatible with all modern web browsers, including Chrome, Firefox, Safari, and Edge. You should be able to access and use the web app without any issues regardless of your preferred browser.

Tracker Map - Functions & Settings

Mastering Your miTrail Dashboard: A Guide to Key Features 1. Assets + Search: View and Organize Your Trackers The "Assets Map" tab is your central hub for viewing your trackers' locations. Here, you can: Favorite frequently used trackers for quick...

Tracker Options Menu

Take Control of Your Trackers: A Guide to the miTrail Asset Options Menu Ever wonder what all those options mean when you click the three dots next to your tracker on the miTrail map? Well, wonder no more! This guide will break down everything you...

Tracker Trips - History & Classifying

miTrail: Become a Trip Detective with Your Trackers! Ever wondered where your awesome miTrail trackers have been? Now you can be a trip detective with our powerful tools! This guide will show you how to view past journeys on a map, categorize them...

Tracking Equipment That's Towed or Moved

Understanding Your Tracking Needs If you're using our device to track equipment that is frequently moved or towed, you have two primary options to ensure accurate location data: 1. Continuous Tracking While in Motion: Issue: Your equipment's...